If OKGo App won't open or gets stuck, there's no need to panic — in most cases, a few simple steps are all it takes to fix the issue.
Do This First:
- Close the app completely — including from the background — then reopen it.
- Check your phone's internet connection — make sure Wi-Fi or mobile data is turned on.
- Go to your phone's Settings → Apps → OKGo App → Storage → tap "Clear Cache".
What to Do When an Update Is Available:
- On Android, open the Google Play Store and search for "OKGo App" to see if an "Update" button appears. On iOS, check the App Store.
- If you can't find okgo app in the app store, download the APK directly from the okgo app website. On Android, you may need to enable "Install from unknown sources".
- Uninstalling the old version and doing a fresh install usually fixes everything.
If the issue persists, try using OKGo App's mobile browser version — all features work just as well. Sending a screenshot to support will also help speed things up.
When a match is cancelled or abandoned mid-way on OKGo App, bets are settled according to specific rules. Understanding how it works takes the stress out of it.
If the match is fully cancelled: If a match never starts or is officially declared cancelled, all bets on that match are voided and your full stake is returned to your wallet — typically credited within 24 hours.
If a match is abandoned midway: In cricket, if the result is determined by the Duckworth-Lewis-Stern (DLS) method, that result stands as final. If the required overs are not completed or no result is reached through an officially recognized method, the bet is void and the stake is refunded.
If one match is cancelled in an accumulator bet: That selection is removed and the remaining selections are settled as usual. The total odds are recalculated accordingly.
If you have any doubts about how a bet was settled, check the "Betting History" section of your account or contact support with your bet ID.
The okgo app uses the decimal odds format — the easiest format to understand.
Here's how it works: Total payout = stake × odds. This amount includes your original stake.
Example:
- Odds 1.85A ৳1,000 bet at this odds returns ৳1,850 if you win (profit ৳850).
- Odds 2.50— a ৳1,000 bet wins you ৳2,500 (profit of ৳1,500).
- Odds 3.00A ৳500 bet at this odds returns ৳1,500 if you win (profit ৳1,000).
What Do Higher Odds Mean? Higher odds mean a lower chance of winning but a bigger payout if you do. Lower odds mean a higher chance of winning but a smaller return.
Live Betting Odds: Odds change in real time during a match. The odds you see before clicking may shift slightly by the time you confirm your bet — that's how live betting works.
Your total potential payout is displayed on the bet slip before you place your bet — no separate calculator needed.
OKGo App regularly hosts leaderboard tournaments that all registered members can join for free.
How to Participate: No separate registration is needed. Simply play the designated games or betting markets during an active tournament and points will accumulate automatically. You can check current tournaments and your standing under the "Rewards" section.
How points are earned: Typically, a set number of points is earned for every ৳100 wagered. Some tournaments also count the number of wins or total winnings — full rules are listed on the tournament page.
Prize distribution: Prizes are credited to top members' wallets within 24 to 48 hours after the tournament ends. Typically the top 10 or 20 players receive prizes. Prizes may be cash bonuses, free spins, or special credits.
Please note: Whether tournament prizes can be withdrawn directly or are subject to turnover requirements is specified separately in each tournament's terms.
KYC (Know Your Customer) verification is not required to register on okgo app — however, it is required for withdrawals and higher transaction limits.
Required Documents:
- National ID Card (NID): Take clear photos of both the front and back. The name, ID number, and date of birth must be legible.
- Selfie: A recent photo of you holding your NID.
- Proof of Address (Optional): A copy of your bank statement or utility bill — may be requested in some cases.
How to Deposit: Log in to your account → Profile → KYC Verification → Upload your photo. Maximum file size is 5 MB, accepted formats are JPG or PNG.
How long it takes: Verification is completed within 24–72 hours on regular business days. Additional information may occasionally be requested — you'll be notified by email.
Once KYC is complete: Daily withdrawal limits range from ৳2,00,000 up to ৳10,00,000, and you can join the VIP program.
There are a few reasons your account may get locked — repeated incorrect password attempts, suspicious login activity, or a security review. Each situation has a different resolution.
Locked due to incorrect password: After 5 consecutive incorrect password attempts, your account is typically locked for 30 minutes. Wait 30 minutes and try again. If you can't remember your password, use the "Password Reset" option — an OTP will be sent to your registered mobile number.
Locked for Security: If a login attempt is detected from an unfamiliar location or device, OKGo App automatically secures your account. A verification link or OTP is then sent to your registered email or mobile number.
Locked for review: In some cases, an account may be temporarily suspended for review. You will generally be notified by email within 24 hours with the reason.
Quickest fix: Contact OKGo App via live chat and provide your registered mobile number and full name. The support team will verify your identity and typically unlock your account within 15–30 minutes.
Okgo app supports all of Bangladesh's most popular payment methods. Details are listed below.
Supported Payment Methods:
- bKash: Minimum deposit ৳100, maximum ৳50,000 per transaction. Withdrawals typically process in 10–20 minutes.
- Nagad: Minimum deposit ৳100, maximum ৳50,000 per transaction. Withdrawals process in 15–30 minutes.
- Rocket (Dutch-Bangla): Minimum deposit ৳200. Withdrawals may take between 30 minutes and 1 hour.
- Bank Transfer: For larger transactions. Minimum ৳5,000. Processing takes 1–3 business days.
Withdrawal limit: Minimum ৳300. Standard members have a daily limit of ৳2,00,000. VIP members with completed KYC can withdraw up to ৳10,00,000.
Important: Always make payments from the mobile number registered to your account. Using a different number may delay the transaction and require additional verification.